This lets you do more online, with everyone online together, and its great for downloading or streaming movies, tv shows and music. In april 2012, bt implemented the 17a profile using more than twice the original bandwidth and capped the maximum download connection speed to 80 mbps. In the vast majority of cases, dlm will increase your speed again as soon as the line has been stable for a period of time. Bt superfast fibre gives you a superfast fibre optic broadband connection with average speeds of 67mb. Bt infinity slow after installation page 1 home cinema. Aug 08, 20 however on the desktop the download speed has dropped to 3 to 4 mbps and the connection cuts off every ten or 15 minutes. The minimum guaranteed speed you can expect from your bt infinity will be 57mb. I really need the best upload speeds as i connect my recording studio machines via the home plugs to upload very large music session files.
It was formerly known as bt total broadband, bt yahoo. Bt infinity download speed drop by halve in one week go to solution mine did the same too initial test showed 40mb then dropped to 8mb 2 weeks later and now 3 months on i get an average from 2535mb last mile is copper not fiber to the demark. This is a 32 percent increase from the previous 38 mbps speed. Ttb to bt infinity 2 speed drop link to this post i was with ttb and was seeing around 71mbps and have recently 2 weeks switched to bt infinity 2 and i am only getting around 64mbps which does appear to be in line with the checker on the low end of a clean line.
Karen oxley of craster in northumberland says bt guaranteed her a minimum download speed of 45mbps if she signed up to infinity 1, despite the fact she was currently receiving only 7mbps. Bt infinity 2 download speeds dropped from 75mbps to 3mbps my money is on wireless if you want to say thanks for a helpful answer,please click on the ratings star on the lefthand side if the the reply answers your question then please mark as mark as accepted solution. Apr 15, 2016 in its mission to supply the uk with faster broadband, bt has announced a new speed upgrade for infinity fibre customers. What broadband speed can i get with bt fibre optic. Improve your wifi with bt a checklist bt help help and support. Bts broadband accelerator is free to bt customers and is purported to. Rebel wilson and a cheetah explain how you can enjoy faster download speeds with bt infinity. Hi all, ive had bt infinity for 5 days now and was initially very happy. Bt infinity syncspeed drop bt broadband think broadband. And what routerfirewall are people using with this.
Telecoms operator not anticipating any blackouts or slower speeds for users. Apr 16, 2016 bt increases the top speed of its bt infinity 1 service to 52 mbps 16 april 2016 by mark heath reflecting the availability of a new so called 5510 vdsl2 speed profile on bts fibre broadband network, bt has increased the maximum download throughput offered on its bt infinity service to about 52 mbps. New and existing entrylevel subscribers can now enjoy up to 52mbps, a 32. Bt superfast fibre 2 unlimited previously known as infinity 2 is a superfast plan ideal for busy households with up to 10 users who need to go online at the same time it offers faster speeds and truly unlimited usage which you rightly need for streaming hd and 4k videos, quicker downloads, gaming online and for sharing broadband connection on multiple devices. Oct 05, 2017 bt infinity 1 fibre broadband has been souped up from 52mbps to 76mbps speeds in an effort by the isp to retain more customers. Poor upload speed on bt infinity broadbanterbanter. We have sourced this number to save you time searching over the internet for the bt infinity contact number. Bt is about to give your home broadband a major speed boost. Bt infinity slow and connecting keeps dropping out techspot.
Bt, like many broadband providers, has been rebranding its packages. Later that day i did a test on and the download speed was around 26mbps, and upload was around 1. Now, the maximum is 21mpbs with 15mbps being the actual download speed. Bt cranks infinity 1 top speed up to 52mbps recombu. The 7 million households that are able to access bt infinity could now be seeing speeds the rest of us can only dream about. Bt increases the top speed of its bt infinity 1 service to 52. The best news for customers is that bt are not charging their customers anymore for this extra speed boost. Bt infinity 2 misleading guarantee overclockers uk forums. The bt infinity 1 service is changing, for new customers signing up the product will utilise the new 5510 vdsl2 profile from openreach.
Are you an existing customer looking to test your speed, fix a speed problem or upgrade your broadband. Oct 12, 2015 does anyone have bt infinity option 3 200mbps or 4 300mbps. Existing bt infinity 1 customers who are currently limited by the 55 mbps maximum connection speed of the service may already have or will shortly be getting a free speed boost. Nov 03, 2015 rebel wilson stars in new bt infinity campaign. Aug 03, 20 the best download speed i obtained, which was after 10. Stream, game and download in hd on lots of devices at. Fibre broadband sync speed getting slower by the d.
For a few months the service worked fine and download speeds were often around the 36000kbps mark. I ran a second speed test via ethernet once installed and there was no drop off. The only way i can get it back is to unplug and reinstall my netgear adapter. Wifi or wireless is simply a way of getting broadband anywhere in your home without using wires. Apr 15, 2016 bt infinity 1 to now offer up to 52 mbps download speeds friday, april 15, 2016 12. Ive being with them since last sept and not being very happy with my speeds since then. It was previously known as bt infinity but is now bt superfast. Sep 23, 2016 from april 15th bt increased the maximum broadband speed for new bt infinity 1 customers from up to 38mbps to up to 52mbps, which could reduce the time it takes to download movies, tv shows, games. This tool can average connection speed for any internet.
Bt infinity 1 users get free upgrade to 76mbps, 200gb cloud. A day after the installation the download speed had dropped to. People often think slow internet must be down to their broadband provider. Heres a few steps you can try to boost your broadband speed and. Bt infinity downloadupload speed dropped bt community. After all, when i put my telephone number into bt s website it. Bt infinity to plusnet fibre 12mb speed drop plusnet. Bt infinity downloadupload speed dropped hi there, was wondering if anyone has an idea as to why my download and upload speed has dropped. Sep 30, 2017 anyone got bts infinity,well there is a free speed upgrade from the 52mbps 9. Afternoon, a few weeks ago i upgraded to bt infinity 2, with download speeds estimated at, and i quote. Since friday the netgear router has been disconnecting quite frequently and sometimes the speeds would drop lower down to 1meg. He came on saturday and described the fault as a strange one.
As i said in my post my speed dropped due to a fault, the line was replaced, and my speed had been cut from 80mbps to 60. Bt infinity 2 sudden speed drop page 2 digital spy. The provider used to have more options, like the faster sky fibre max but this has been. Find out all you need to know about broadband speeds here, including what download and upload speeds are, what speeds you get, how to more. While on the 40mb we got download speeds of about 5mb and when it was upgraded it went close to 10mb. And secondly, is there any usual or wellknown reason for the poor upload speed of 1. Jan 31, 2020 i am a bt client, broadband 40mb, my real download speed and upload speed are, 6. This means customers will potentially have up to 52 mbps downloads and up to 9. Bt infinity slow and connecting keeps dropping out. I have had bt infinity 1 for about 6mths now,the first few months i had a constant. I have a samknows box attached which gives me monthly reports on my broadband performance. The latest stats are from the bt wholesale speed test we got. The bt infinity speed estimates have dropped quite a lot over the past day. These are the rates at which data is transferred between the network and your bt hub.
I contacted bt who arranged for an engineer to call. Bt infinity does badly in real world speed test kitguru. Bt sent out three engineers who could not explain the speed changes. Bt is upgrading 700,000 customers to superfast broadband for free. Around 700,000 bt broadband customers will have their speeds. The underlying network is fibretothecabinet fttc, which uses optical fibre for all except the final few hundred metres to the consumer, and delivers claimed download speeds of up to 76 mbits and upload speeds of up to 19 mbits. With the openreach 2m cable supplied when i had bt infinity installed i was getting download speeds of. What used to be bt infinity is now known as bt superfast fibre and variations on that. Bt fibre optic broadband deals offer an average download speed of either 59mb or 67mb. Infinity 2 download speeds dropping connection time due to last engineers visit.
We had bt infinity installed today up to 78mbps flavour. I ordered infinity 1 and the day of installation came and the bt engineer showed me that the speed was in fact 27mbps as forecast. Business infinity speed bt business community forum. It dropped to 32mbps maximum with actual download speeds at 21mbps. This increase was the result of entry level fibre broadband which bt introduced in its infrastructure. After some help here as im sticking a complaint in to bt about a few issues and infinity 1 speed i get is one is one of them. After reading this article, i decided to move towards an fibre optic plan since internet speed could be more stable. About 5 years ago we got fttc locally and i changed back to bt with the usual nightmare incompetence that they are as a company to the infinity 2 76mb package. My standard line sync speed was 5558 mb and for the most part it rarely fluctuated from this for months.
May 07, 2017 no peace for internet users accusing bt of empty promises over broadband speeds. Then this is the best direct number to the bt customer services team. I am a bt client, broadband 40mb, my real download speed and upload speed are, 6. Jun 25, 2012 bt infinity does badly in real world speed test faith june 25, 2012 general tech, mobile, network in the uk, we accept that broadband speeds can be variable, but we also expect a connection to. However, the speed has been gradually dropping, according to the bt speedtester.
Bt infinity 1 speed drop bt broadband think broadband. When people pay for broadband speed that is likened to a cheetah, they accept ferocious pace. The free line speed increase will happen automatically for all customers on bt infinity 1. Broadband can cope with surge in home work, says bt financial. Apr 15, 2016 with an aim to provide higher speeds for their customers, bt group has just announced a new upgrade for bt infinity 1 subscribers which will have a 52 mbps connection speed. With millions of people across the country staying at home amid the uk coronavirus lockdown, broadband and mobile networks have found. Broadband availability check fibre availability bt.
Been having this issue for a month, on infinity 2 unlimited was getting 51 mbps and not its dropped to 35 mbps. File photo dated 280115 of a bt infinity router, as the. Bt infinity 2 boasts a top download speed of a massive 76mbps which is double the 38mbps of bt infinity. Bt told the bbc is was prioritising new broadband connections for the vulnerable and.
I was quoted as getting 66mbit minimum when signing up same as when i first upgraded infinity to the 72mb band, unfortunately. I ordered this to replace a similar cheap 5m cable which caused a significant drop in download speed. Infinity 1 is up to 52mb, not up to 56mb, but infinity 2 has a better upload speed than infinity 1 if, because of line length, on infinity 2 you dont get close to 76mb, but closer to the 52mb of infnity 1, and the upload speed is of no consequence to you, then obviously downgrading to infinity 1 maybe a good option for you, but why would you expect bt to do this for you without you. The only speed i can see on any of the paperwork i have which was printed off at the time of order is an estimate of 25. Im curious as to what the upload speed is on the packages, i know the lower packages but cant find an answer as to options 3 and 4. After i signed a contract for infinity, however, the speed dropped to 3mbps. This is the most frustrating complaint about bt infinity. Nov 16, 2016 testing out bt infinity 1 speed test using bt smart hub 6 and. Bt vs virgin media vs sky how to check your broadband speeds. As the title really, i used to get around 72mb down 18mb up with bt infinity and decided for a change as i heard things were better over here again, more for the user etc. There were on a number of occasions when i could not even watch you tube. Apr 11, 2012 those subscribers on bt s infinity 1 package will also see their broadband download speeds swell to up to 38mbps and with upload speeds that could reach 9. A friend is on the original 4010 bt infinity and has a download speed of 37 mbps, upload of 1. At bt we want to give you the best and most reliable broadband speed in the uk.
No peace for internet users accusing bt of empty promises. Bt broadband is a broadband service offered by bt consumer. Bt superfast fibre formerly bt infinity is a broadband service in the united kingdom provided by bt consumer, the consumer sales arm of the bt group. Free speed upgrades for some bt infinity 1 customers. Bt fibre optic broadband is a broadband service that uses fibre optic cables to deliver significantly quicker speeds than adsl broadband. My speed dropped suddenly about 6 weeks ago after almost 2 years of a solid 8020 with 75 down and 19 up, the up speed is still the same,but the down is now 65, nothing else has changed in the stats, it almost as if the wick has been turned down at bt s end, at the same time bt started to offer me a new product which guarantees 100 down, maybe i am being cynical but bt wont look into the. The new 300mbps capable fibretothepremises fttph based and. Bt fattens fibre customer pipes for free with a contract. Uk isp bt start free fttc infinity 1 broadband speed boost up.
When bt first launched its first fttc fibre broadband service, profile 8a was adopted and bt capped the maximum download connection rate at 40 mbps. Simple tips to improve your broadband speed bt help and support. For the first 10 days or so we got that speed but since then the speed has steadily been dropping. Once youre ready just tap the test button on these services and youll get an instant result showing how fast, or slow, your broadband really is.
If there is no fault on the line as bt claim then why cant or wont they tell me why the speed dropped and why they can no longer supply the speed i was getting. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. I have noticed that the past 2 weeks my speed has been at about 40meg was getting between 60 70meg i have infinity 2 using the below link. Bt infinity contact number 0843 850 2091 if youre looking for the bt infinity contact number. Hi all, i got infinity installed some time ago the 40mb package which was upgraded to 80mb a while ago.
Ive run a few speed tests and the results vary wildly anything between 11mb and 50mb download, 0. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. Not liking how bt infinity keep dropping our speed. This is now the standard top speed youll be able to. After about 10 days i noticed the download speed had dropped slightly, i believe this was down to line training. We recently had our profile reset to 36mbps8mbps and our ping was at 2530ms. Bt infinity 2 doubles speeds to 76mb computer learn how. Bt infinity faster download speeds talent republic.
However on the desktop the download speed has dropped to 3 to 4 mbps and the connection cuts off every ten or 15 minutes. Sky, also fresh from a rebrand, only has one widelyavailable fibre plan. Dear bt, i had fibreoptic infinity for business option two broadband installed at my property in november 2011 and the estimated speeds stipulated by bt were as follows. Jun 20, 2016 bt is about to give your home broadband a major speed boost the redesigned bt smart hub will ship with the uks most powerful wifi signal, giving wider coverage around your home than ever before. Bt superfast fibre 2 average download speeds of 67mbps with smart hub router. Bt infinity does badly in real world speed test faith june 25, 2012 general tech, mobile, network in the uk, we accept that broadband speeds can be variable, but we also expect a. Two questions is it true that bt actually upgrade people free of charge to infinity 2 8020 if they ask. Good for families, gamers and people who stream a lot of music, movies and tv. In the last couple of days trhis has dropped to aboutr 2mb download. New bt infinity 1 service will provide 52 mbps speed techie. Best bt superfast fibre deals compare bt fibre deals 2020. With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. I had stringed a 50 foot home depot cord to the wall jack that worked with.
Bt boosts entrylevel fibre broadband speeds to 52mbps engadget. May 02, 2014 we just upgraded our home internet to the fastest fibre connection available, 100 mbps, but even with a compatible router linksys ea4500 shows download speeds of only 510 mbps. When i first connected with bt infinity i was getting speeds of 6070 mbps download speed and 15mbps upload speed using and the bt broadband speed checker. Bt has stolen a march on rivals sky and talktalk by boosting the top download speed of its infinity 1 fttc products up from 38mbps to 52mbps.